Return & Refund Policy

Last Updated: May 31, 2026

Thank you for shopping with OpenKart. We are committed to providing quality products and a smooth shopping experience. Please review our Return & Refund Policy carefully.

Return Eligibility

We accept return or replacement requests only under the following circumstances:

• The product received is damaged during transit.
• The product received is defective or non-functional.
• The wrong item was delivered.
• The product is missing essential parts or accessories.

To be eligible for a return, customers must contact us within 48 hours of delivery and provide clear photo or video evidence of the issue.

Non-Returnable Items

Returns and refunds will not be accepted for:

• Change of mind after delivery.
• Products ordered by mistake.
• Items no longer needed by the customer.
• Refusal to accept a Cash on Delivery (COD) order.
• Products that have been used, damaged, altered, or tampered with after delivery.
• Requests raised after the specified return window.

Return Review Process

Once a return request is submitted, our support team will review the provided information. Additional details or evidence may be requested if necessary.

Approval or rejection of the request will be communicated via email or phone within 2–5 business days.

Refund Policy

If a refund is approved, the amount will be processed through UPI or Bank Transfer to the customer.

Refunds are typically completed within 5–10 business days after approval, depending on banking procedures.

Replacement Policy

Where applicable and subject to stock availability, we may offer a replacement product instead of a refund.

Order Cancellation

Orders may be cancelled before they are processed for shipment. Once an order has been dispatched, cancellation requests cannot be guaranteed.

Shipping Charges

Shipping and handling charges are non-refundable unless the return is approved due to an error on our part, such as a damaged, defective, or incorrect product.

Contact Us

For any return, replacement, or refund-related assistance, please contact our customer support team.

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM

By placing an order on our website, you agree to the terms outlined in this Return & Refund Policy.